I. MULTIPLE CHOICE （10小题，每小题1分，共10分）
Choose the letter indicating the best choice to complete each sentence or answer each question:
1. Which of the following is NOT an external barrier to communication?
a. Motivation or interests.
b. Environmental factors such as lighting and heat.
c. A closed or authoritarian climate.
d. An open climate in which communication flows easily.
2. What is NOT included in the purpose of communication?
a. To establish goodwill.
b. To build self-esteem.
c. To obtain information.
d. To practice using language accurately.
3. If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________.
a. believe the non-verbal symbols over the verbal symbols
b. believe the verbal symbols over the non-verbal symbols
c. don’t know which to believe
d. believe both the verbal and non-verbal symbols
4. To communicate effectively, the sender must ________.
a. use audience analysis, examine the message’s environment, encourage and interpret feedback
b. use audience analysis, read and listen effectively
c. use audience analysis and overcome external and internal barriers to communicate
d. speak and write clearly, and use proper equipment
5. When communicating with other people, remember that everyone wants to feel ________.
a. admired and cared for
b. understood and important
c. important, competent, and admired
d. valued, respected, and understood
6. Which of the following statements about body language is true?
a. People from different cultures interpret body language in different ways.
b. Basic body language is universal; it means the same to all people.
c. Facial expressions are universal, but gestures are less so.
d. Friendly body language is all the same; unfriendly or threatening gestures vary.
7. Which of the following is a receiver-oriented statement?
a. I grant your request for vacation from the week of August 14th.
b. Our company works hard to meet the needs of our customers.
c. As our guest, you will receive the attention that you deserve.
d. We make every effort to serve our clients efficiently and at their convenience.
8. What is NOT included in the stage of planning a message?
a. To identify the objective.
b. To determine the main idea.
c. To choose supporting information.
d. To evaluate the message.
9. Which of the following is NOT included in the common abuses of memos?
a. Written too frequently.
b. Written to gain attention.
c. Written to express one main idea.
d. Written by a committee.
10. According to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages?
a. The ending should be friendly, courteous and personable.
b. The main idea can be presented at the end.
c. Supporting information should be presented as much as possible.
d. More information should be presented later.
II. TRUE / FALSE （10小题，每小题1分，共10分）
Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.
T / F
______ 1. The primary participants in the communication process are senders and receivers.
______ 2. All business messages should promote goodwill.
______ 3. Once you run your word processor’s spell checker, your writing will be free of spelling errors.
______ 4. A letter contains both verbal and nonverbal symbols.
______ 5. When conversing with a coworker, the distance between the two of you sends a nonverbal message.
______ 6. The words police officer, technician and server are all neutral, or
unbiased.
______ 7. Audience analysis should be a major tool for the effective senders of messages.
______ 8. If a work team is going to be effective, it is usually effective from the very first meeting.
______ 9. To overcome diversity in the workplace, the best plan is to overlook difference.
______ 10. Proofreading the hardcopy, even after proofing on screen, ensures the accuracy of a document.
III. CASE ANALYSIS（10分）
Rewrite the following short paragraph by identifying all errors and correcting them:
Thank you for request information on DayPro franchises. For more than a decade now, DayPro have been expanding successfully, and we is very pleased that you have an interest in join our successful family of franchise owners and operator.
IV. READING COMPREHENSION （10小题，每小题2分，共20分）
Read the following two passages and answer the questions.
Passage One:
Complete messages contain a variety of sentence types. You will hold your readers’ attention if you vary the length and structure of your sentences as well as the structure of your paragraphs.
It is best to keep sentences at 20 words or less. At the same time, it adds interest to have some noticeably short sentences—perhaps 10 words or even fewer. Using sentences of different lengths keeps your writing from feeling choppy or monotonous. As you vary sentence length, your sentence structure naturally varies as well. Alternate simple sentences with compound and complex sentences.
Varying paragraph length also keeps your writing from being choppy. We’ve already said that the opening and closing paragraphs of a message should be relatively short. When writing your middle paragraphs plan them so that they average about six or eight lines long. Mix in a short, two- or three- line paragraph sometimes to add interest. A short paragraph also is a way to emphasize an important point.
1. It is advisable to keep the average length of a sentence at ______.
a. more than 20 words.
b. not more than 20 words.
c. 10 words or fewer.
2. The word choppy in the passage means ______.
a. short irregular waves
b. cut into pieces
c. short, broken and slightly rough.
3. According to the last paragraph, ______.
a. the length of all paragraphs should be the same
b. the middle paragraphs should be shorter than the beginning and ending ones
c. the middle paragraphs should be longer than the beginning and ending ones
4. When you write sentences of different lengths, ______.
a. the structure of the sentences will also be different
b. they will have the same structure
c. your variation will have no effect on the sentence structure
5. In the following statements, which is true about a short paragraph?
a. It is less important than a long paragraph.
b. It can be used to express emphasis.
c. You have to put a short paragraph after several short paragraphs.
Passage Two:
Although language is an important part of communication, communication is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understanding someone else’s idea. People from different cultures think differently about various issues than do North Americans. The ability of a North American to speak in three different languages still may not enable him or her to understand the issues from the viewpoint of those from another culture.
Cross-cultural communication differs from the more familiar within-culture communication situations in that there are systemic differences in the assumptions made by people of different cultures. Being aware of and understanding these different assumptions can help improve communication and relationships.
The major problems of intercultural communication occur in perception and in attribution of meaning. Communication is defined as a “dynamic process whereby human behavior, both verbal and nonverbal, is perceived and responded to.” People respond according to their perceptions, not necessarily according to what the transmitter believes he or she is communicating. This is an interactive process.
6. People from different cultures think differently about various issues than do North Americans. This sentence means ______.
a. Other people have deeper understanding than the North Americans.
b. Other people understand more issues than the North Americans.
c. Other people may understand things in a way different from that of the North Americans.
7. According to the passage, which of the following statements is true?
a. By speaking three languages, people do not naturally share the viewpoint of other people.
b. By speaking three languages, people naturally share the viewpoint of other people.
c. All Americans speak three different languages.
8. Which of the following statement is true?
a. Cross-cultural communication only occurs when you work in another country.
b. Within-culture communication never occurs when you travel to another country.
c. Cross-cultural communication is more complex than within-culture communication.
9. In communication, people respond according to ______.
a. the intention of the message sender
b. their own understanding of the message
c. the literal meaning of the message
10.According to the last paragraph, ______.
a. perception and response are equally important
b. perception is more important than response
c. perception is less important than response
V. TRANSLATION（3段短文，每段5分，共15分）
Translate the following passages into Chinese:
1.
A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format.
2.
A letter containing a negative message conveys news that will disappoint the receiver. Letters that deny requests, decline to supply information, refuse credit, or reject a proposal are examples of this type of letter. Careful planning and organizing are required to convey the disappointing news and yet maintain goodwill.
3.
Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings. A meeting may consist of a supervisor and one employee, a group of colleagues, or employees and their vendors or clients.
VI. WRITING （35分）
1. According to the given facts, format a business envelope: (5分)
The sender:
INTEGRATED COMPUTER TECHNOLOGY CO.LTD
Rm 806, AngMoKioIndustrial Park2,Singapore668987
Tel: (65)245 9876
Fax: (65)245 8907
The receiver:
Mr. David Law, D2 #05-06KentmorePark,89Pasir Panjang Hill Road,Singapore0511
2. Write a memo for all company employees, by using the traditional memo format. You are the administration officer. This memo is to inform the overtime policy. The overtime policy can not assure of the overtime pay. However, the company will not fire any one and the present situation will be changing in the near future.(10分)
3. Write a letter to decline to supply the information requested：（20分）
Situation: Trey Alfred, a graduate student at a local university, is conducting research on stockholder reactions to corporate annual reports. He has written to your supervisor, the vice President of Communication for your corporation, and asked for names and addresses of 100 of your stockholders. Because of privacy laws and the lawsuits that followed, your corporation does not give out names and addresses of 100 of your stockholders. Write to Trey and deny his request. Try to help Trey in some way. His address is435 North Essence Avenue,Prairie Village,KSGG 66208-1935.
“商务交际英语”样题
标准答案
一. MULTIPLE CHOICE （10小题，每小题1分，共10分）
Choose the letter of the best word or words to complete each sentence:
1. a 2. d 3. a 4. c 5. d
6. a 7. c 8. d 9. c 10. b
二、TRUE / FALSE （10小题，每小题1分，共10分）
Write a T in the space provided if the statement is true. Write an F in the space if the statement is false.
1. T 2. T 3. F 4. T 5. T
6. T 7. T 8. F 9. F 10. T
三、CASE ANALYSIS（10分）
Thank you for requesting information on DayPro franchises. For more than a decade now, DayPro has been expanding successfully, and we are very pleased that you have an interest in joining our successful family of franchise owners and operators.
评分标准：
短文中有5个错，找出错误5分；改正错误5分。
四、READING COMPREHENSION （10小题，每小题2分，共20分）
Read the following two passages and answer the questions.
Passage One: b, c, c, a, b
Passage Two: c, a, c, b, a
五、TRANSLATION（3段短文，每段5分，共15分）
Translate the following passages into Chinese:
1.
A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format.
报告是一种文件，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。报告是业务工具，使管理者决策或解决问题成为可能。报告可以根据其文体、目标和格式分类。
2.
A letter containing a negative message conveys news that will disappoint the receiver. Letters that deny requests, decline to supply information, refuse credit, or reject a proposal are examples of this type of letter. Careful planning and organizing are required to convey the disappointing news and yet maintain goodwill.
一封含有负面信息的信函传达的是令接收者失望的信息，如：拒绝要求，谢绝提供信息，拒绝信贷服务，或拒绝一项提议。这类信函要求仔细构思和组织，以在传达令人失望的消息的同时，还能保持善意。
3.
Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings. A meeting may consist of a supervisor and one employee, a group of colleagues, or employees and their vendors or clients.
会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。
六、WRITING （35分）
1. According to the given facts, format a business envelope:（5分）
INTEGRATED COMPUTER TECHNOLOGY CO.LTD
Rm 806,AngMoKioIndustrial Park2,Singapore668987
|
INTEGRATED COMPUTER TECHNOLOGY CO.LTD Rm 806 Ang MoKioIndustrial Park2 Singapore 668987
Mr. David Law D2 #05-06KentmorePark 89 Pasir Panjang Hill Road Singapore 0511
|
评分标准：
格式 3分
内容 2分
2. Write a memo for all company employees, by using the traditional memo format. You are the administration officer. This memo is to inform the overtime policy. The overtime policy can not assure of the overtime pay. However, the company will not fire any one and the present situation will be changing in the near future.(10分)
Sample:
TO: all company employees
FROM: the administration officer
DATE: 15th January, 2003
SUBJECT: to inform the overtime policy
After examining the company’s present policy on overtime work, the board has just come to the decision that the overtime policy will remain as it used to be and cannot assure of the overtime pay, because the company is now in a difficult time. However, the board promises that the company will not fire anyone until the present situation changes for the better in the future.
评分标准：
格式、版面 4分
内容 5分（清楚，合理）
拼法及其它 1分
3. Write a letter to decline to supply the information requested.
Situation: Trey Alfred, a graduate student at a local university, is conducting research on stockholder reactions to corporate annual reports. He has written to your supervisor, the vice President of Communication for your corporation, and asked for names and addresses of 100 of your stockholders. Because of privacy laws and the lawsuits that followed, your corporation does not give out names and addresses of 100 of your stockholders. Write to Trey and deny his request. Try to help Trey in some way. His address is435 North Essence Avenue,Prairie Village,KSGG66208-1935.
Sample:
Date
Mr. Trey Alfred
435 North Essence Avenue
Prairie Village,KS GG66208-1935
Dear Mr. Trey Alfred
Your research on stockholder reactions to corporate annual reports sounds interesting.
Stockholder reactions to annual reports are important. We continually try to monitor stockholders’ reactions to our reports through surveys and studies such as yours. However, current privacy laws and the possibility of lawsuits make it impossible for us to provide researchers with names and addresses of stockholders. Trey, if we could legally provide the names and addresses, we would. Unfortunately, the private laws have severely restricted even our research.
Although we cannot provide names and addresses, we can help with your research. If you send the cover letters and questionnaires to us, we will randomly select 100 stockholders and send the letters and questionnaires to them for you.
Sincerely,
Jose Torres
Vice President of Communication
rp
评分标准：
信件内容切题完整, 语句连贯, 条理清楚, 语法基本正确, 语言通顺恰当, 信件格式正确.
内容 10分
格式 5分
句子结构、语法 3分
拼法、标点等 2分
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